Welcome to Oracle Apps CRM Online Training

AcuteSoft is one of the leading IT training Institutions which is located in Hyderabad with the objective of providing a Training services for various requirements in IT industry. AcuteSoft is started by a group of highly talented faculty in their respective courses. Acute Soft is a passion for our team members.We are the one among the Computer Institutes in Hyderabad,India,USA,UK where faculty has enthusiasm, professionalism and high level of technical knowledge.

ORACLE APPS CRM TRAINING

ORACLE APPS CRM TRAINING
AcuteSoft is a Global Interactive Learning company started by proven industry experts with an aim to provide Quality Training in the latest IT Technologies.
AcuteSoft has a pool of Expert Trainers worldwide on all the technologies to train the students.
AcuteSoft is offering Training services to Major IT giants and to individual students worldwide.
About Our faculty: we have excellent ORACLE APPS CRM instructors who have real time experience plus expert orientation in Oracle Apps CRM Training.
ORACLE APPS CRM TRAINING
We offer you:
1. Interactive Learning at Learners convenience
2. Industry Savvy Trainers
3. Learn Right from Your Place
4. Customized Curriculum
5. 24/7 system access
6. Highly Affordable Courses
7. Support after Training
a. Resume Preparation
b. Certification Guidance
c. Interview assistance
We have a forth coming online batch on Oracle Apps CRM Training .
We also provide online training on SAP FICO, SAP SD, SAP WM,SAP PP,SAP MM, SAP SRM, SAP FSCM, SAP MDM, SAP APO, SAP IS RETAIL, SAP CRM,SAP ABAP, SAP BI, SAP BASIS,SAP BO, SAP HANA, SAP BPC, SAP ESS-MSS, SAP CS, SAP PLM, SAP GTS, SAP SNC ,Informatica ,Cognos ,OBIEE, SAS, Oracle Apps All Modules, Testing Tools, Android, iPhone, Hyperion and Big Dada hadoop.

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ORACLE CRM INTRODUCTION

    Oracle CRM Technology Overview

The Oracle CRM Technology provides Java-based infrastructure software that is used to develop e-business solutions such as Sales, Marketing, Service, eCommerce, Contracts, and Interaction Center applications. It offers a common platform for developing applications with HTML, XML, and Java. It also provides user-friendly screens for centralized3 setup and administration. This Web-based interface is called the System Administrator Console. 

JTT components include the following Core Services: 

Core Services comprise a number of basic infrastructure capabilities, which are shared across CRM applications. These offer lightweight Java service execution for session management, cursor reuse, transaction management,error handling, global search, auditing, and more.

Application Framework

The Application Framework separates UI look and feel from application logic and content. It is a set of standards, templates, and Java interface classes that are used to compose a CRM application. The framework can be divided into three layers: View, Controller and Model. Each layer has several components. The View layer is responsible for presenting data and receiving user actions. The Controller layer sends messages between the Model and View layers. The Model layer contains all business data and logic and communicates directly with data storage.

Declarative Technologies

Declarative Technologies are tools for building and customizing business flows and application UI components (such as bins, graphs, and reports).The components include the Declarative Page Flows framework and the Declarative Components framework. 

The Declarative Page Flows framework enables you to customize, upgrade,and troubleshoot the content and flow of JSPs within an application without making any modifications to actual code. The Declarative Page Flows framework is based on the abstraction of JSPs into named logical entities. Consequently, you can achieve efficient management of content and flows by utilizing the screens provided in the System Administrator Console. 

The Declarative Components framework allows you to quickly build UI components that display application-specific data in personalizable Bins,Graphs, Reports, Graph/Reports, or LOVs. The coding requirements are minimal to nonexistent and the components can be published on Oracle applications.

         Performance Framework

The Performance Framework optimizes application performance with a Java objects cache that is based in the middle tier.

XML Application Integration

The components of XML Application Integration include XML Services and XML Hooks.XML Services provides a XML and SOAP-based integration technology solution for all HTML-based applications. It is a framework that allows you to manage inter application Web service sharing. In other words, you can use XML Services to send and receive business logic over the Internet from one application to another.XML Hooks is PL/SQL-based technology that provides an XML-based integration solution for form-based applications.

Security Infrastructure

The Security framework provides a common infrastructure for single sign on, authentication, authorization, privacy, and auditing. It offers unified security features to enable end-to-end secure deployments. JTT augments Oracle 9i's already strong security capabilities and ERP's Application Object Library (AOL) to provide customers with a comprehensive security framework that protects customer assets from the Web browser interface all the way to the database. It deploys identification, privacy, authorization,and auditing security features across all deployment tiers and offers customers the flexibility to tailor these features to fit their unique business requirements
The following is a list of what must be present for the CRM Technology Foundation to be implemented.

Middle Tier Infrastructure

• Apache 1.3.9 or above

• Jserv 1.1

• JSDK 2.0

• Oracle JSP 1.1.2

• JDK 1.2.2 or above

Diagnostics Framework Overview

The interface for the Oracle CRM Technology Foundation Diagnostics framework allows you to troubleshoot any setup and installation problems of the technology foundation and certain participating applications.Additionally, it allows you to register and employ new diagnostic tests.The Diagnostics screens automatically launch when you click the Diagnostics tab of the System Administrator Console. The Diagnostics screens allow you to run test groups, run individual tests, manage test groups, manage tests, set default test input values, and register applications. For documentation about the Diagnostics screens, please see Oracle CRM Technology Foundation Concepts and Procedures.

Oracle CRM On Marketing uses the following solutions for successful lead generation and resurrection:

• Unified Response Collector. Oracle CRM On Marketing extracts incremental knowledge at each customer touch point during campaign execution. The integrated, response-collection process uses progressive profiling to sequentially build customers' and prospects' profiles. A customized algorithm determines when the customer has crossed a critical threshold and is ready to be contacted.

• Lead Management Module. Oracle CRM On Marketing performs detailed reporting to pinpoint the critical event or insight that triggered a prospect's readiness to be contacted. At this point, your Sales Department knows what is driving the customer's decision process. Your customers appreciate how well informed your Sales Department is regarding their specific circumstances, and your sales representatives understand the customer's needs before they make the call.

• Central Campaign Launch Pad. Oracle CRM On Marketing's campaign execution solution provides detailed specifications of your target audience as well as the ability to launch multistage and multichannel marketing campaigns. You can launch the campaigns immediately, or use Oracle CRM On Marketing to send your campaign automatically at a specified date and time.

• Real-Time Reporting. Standard reports display a large quantity of information that helps you to fine-tune future campaigns. They also provide the necessary metrics to adjust the course of a current campaign to make it more relevant and productive to your prospects and customers.
  Integrated Vendor Ecosystem. Open APIs allow customers to choose best-in-class services from vendors. Instead of learning the different processing procedures and user interfaces of every vendor, Oracle CRM On Marketing provides a single, consistent interface to work with all vendors for all media channels.

Oracle CRM Course Content

  Oracle CRM Course Curriculum
 
   Overview of the CRM Application Foundation

• Oracle Customer Relationship Management (CRM)

• CRM Application Foundation

• Overview of CRM Application Foundation integration

• points with other applications

• How the CRM Application Foundation Modules are used

• List the step-by-step implementation flows

• for implementing of following Foundations Modules

• CRM Application Foundation - Resource Manager

• CRM Application Foundation - Assignment Manager

• CRM Application Foundation - Calendars

• CRM Application Foundation - Notes

• CRM Application Foundation - Territory Manager

• CRM Application Foundation - Task Manager

• CRM Application Foundation - Business Rule Monitor

• CRM Application Foundation - Escalation Manager

• CRM Application Foundation - 1-1fullfillment

• CRM Application Foundation - Interaction History

• Setting up Profile Options

• Setting up Lookups

• Setting up Reports and Running Concurrent Programs

    Oracle Tele Service

• Overview of Customer support and service processes

• Overview of Service Request to Resolution process

• Set up Oracle Integrations

• Set up Oracle Tele Service

• Set up Oracle Knowledge Management

• Setting Up Oracle Service Requests

• Setting Up Oracle Customer Care

• Set up Oracle Install Base

• Set up Counters

• Setting Up Oracle Charges

• Setting Up Oracle Knowledge Management

• Setting up Profile Options

• Setting up Lookups

• Setting up Reports and Running Concurrent Programs

     Oracle Field Service

• Understanding Field Service

• Using Field Service Dispatch Center

• Using Debrief

• Using Spares Logistics

• Using the Planner's Desktop

• Loop Planning, Notifications and Reporting Hierarchy

• Configuring Field Service Portal

• Using Field Service Portal

• Mandatory and Conditional Dependencies

• Field Service Application Implementation Tasks

• Spares Management Implementation Tasks

• Setting up Profile Options

• Setting up Lookups

• Setting up Reports and Running Concurrent Programs

     Oracle Depot Repair

• Overview of Using Oracle Depot Repair

• Oracle Depot Repair Business Scenarios

• Managing Depot Business Processes

• Oracle Depot Repair-Specific Setup Steps

• Setting Up Charges for Oracle Depot Repair

• Defining Billing Type Codes

• Defining Service Activities and Billing Types

• Defining Service Business Processes

• Defining Install Base Transaction Sub Types

• Setting Up Time and Material Labor Schedules

• Setting Up Repair Types

• Setting Up Service Request Types for Depot Repair

• Setting Up Depot Repair Reason Codes

• Setting Up Customer Profile

• Setting Up Diagnostic Codes in Oracle Depot Repair

• Setting Up Service Codes in Oracle Depot Repair

• Setting Up Oracle Depot Repair Profile Options

• Setting up Profile Options

• Setting up Lookups

• Setting up Reports and Running Concurrent Programs

     Oracle Sales

• Home Page

• Dependencies

• Overview of Lead to Order Process

• Overview of Telesales and Sales Online

• Locations and Organizations

• Currencies and Calendars

• Customers

• Employees, Users and Resources

• CRM Application Foundation - Notes, Tasks & Calendars

• CRM Application Foundation - Territory Management

• Lead Management

• Opportunity Management

• Forecasting

• Sales Contracts

• Sales Offline

• Marketing Online Campaign Management

• Oracle Sales Flow : Sales Campaigns

• Oracle Sales Flow : Capture/Convert Leads

• Oracle Sales Flow : Manage Opportunities

• Oracle Sales Flow : Create Forecast

• Oracle Sales Flow : Prepare Proposal

• Oracle Sales Flow : Prepare Quote

• Oracle Sales Flow : Place Order

• Oracle Sales Flow : Close Opportunity

• Oracle Sales Flow : Submit Forecast

• Setting up Profile Options

• Setting up Lookups

• Setting up Reports and Running Concurrent Programs

• Oracle Contracts

• Explain Oracle Contracts Core, Oracle Service Contracts, and key contracts phases

• Contracts Concepts

• Contracts Phases

• Overview of Contracts Core

• Overview of Service Contracts

• Overview of Service Contracts Management and

• Oracle Service Contracts

• Setups for Oracle Service Contracts

• Define Parties, Roles, Sources, and Access to Contracts

• Miscellaneous Setups

• Setting up Coverage Templates and Subscription Templates.

• Setting up Items

• Setting up Service Billing and Billing Profiles

• Setting up Statuses and Operations

• Setting up Global Contracts Defaults

• Setting up Contracts Terms and Contract Templates

• Setting up Events and Renewals

• Setting up Profile Options

• Setting up Lookups

• Setting up Reports and Running Concurrent Programs

     Topics Covered During Session

• Overview of Oracle E-Business Suit process

• ORACLE AIM (Application Implementation Methodology)

• Overview of Documentations in Real-time Projects

• Roles of Oracle Functional Consultant

ORACLE APPS CRM INTERVIEW QUESTION AND ANSWERS

Oracle Apps CRM Questions and Answers
 
  1. How to send the SMS in oracle sales to sales representative in oracle sales?

Using Oracle workflow notification we can send the notification to the sales users(Sales Representatives).

  2. How is oracle istore and oracle inventory related?

Oracle inventory is tightly integrated with Oracle iStore.All the products(items in inventory terms) are first defined in inventory. Items not part of inventory are not visible in iSTore. The attributes should be set appropriately as per the requirement. The category sets should be defined as per the iSTore requirement.

  3. What is flow of service contract?

To create a Service Contract below are the various setup has to defined
1. Create a Contract( Service agreement or Extended or subscription) depends on the business requirement
2. Enter the service line item defined in inventory as service coverage
3. Enter Line> Effectivity> item for which the service contract is required
4. Enter the price list,Sales credit etc
5. Check for QA
6. Submit for approval
7 Check the status of the contract is "Active"

  4. If the value set is of type table then how many tables can we attach in the value set?

If the Value set is of table type then we can attach as many tables required by joining them to form the inline view.

  5. Which is a better career move, Oracle Apps or Siebel ?

Learn basics of Oracle CRM like TCA architecture,Resource Management etc because the future product from Oracle i.e. Fusion Apps (Customer Data Model) is based on Oracle CRM(EBS - R12) and rest of functionality is based on Siebel

  6. How many Componenets are there in Service Contract?

A contract lifecycle includes Creation , Approval, Entitlement / Fulfillment , Pricing, Billing , Managing Contracts